SHIPPING & RETURNS
SHIPPING POLICY
Schmidt Machine Company is dedicated to providing reliable shipping for all our agricultural manufacturing equipment and replacement parts. We ensure that our shipping methods are efficient and cost-effective, and our packaging is designed to protect the products during transit. Our transparent approach to shipping builds trust with our customers, ensuring their loyalty.
I'm the second paragraph in our Shipping Policy section. We prioritize clear communication and easy understanding. Our commitment to quality extends to every aspect, including the details of our shipping policy, which we are always ready to update and improve.
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UPS will be used as the carrier in most instances. Exceptions are those items that exceed 70 lbs. per piece or are more than 108" in length and girth combined. These exception items will be shipped by commercial truck freight prepaid. Call 419-294-3814 for charges.
Expedited Shipping
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UPS Next Day and 2nd Day Air services are available on request. Call 419-294-3814 for charges.
Shipping Policy Outside the Continental US
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Orders shipping to Alaska, Hawaii, Puerto Rico, and Canada will be charged for parts only at the time of ordering. Customer will be contacted prior to shipment with a freight quote. Freight charges will be added and the order released only after Schmidt Machine Company receives customer's approval. All prices quoted for products and freight will be in U.S. Dollars (USD). Shipping methods and times depend upon destination. Customer is responsible for all import duties and taxes incurred after order leaves USA (contact your local customs office for information on such charges).
For all other destinations, call 419-294-3814 for charges
RETURN & EXCHANGE POLICY
At Schmidt Machine Company, we understand that customer satisfaction is paramount. Our return policy is designed to provide our customers with peace of mind. If for any reason they are dissatisfied with a product, we offer a straightforward refund or exchange policy. This approach builds trust and confidence, ensuring that our customers can make purchases with assurance.
Our Return & Exchange policy reflects our commitment to customer satisfaction. We believe in open and honest communication, and our policy is a reflection of this. We are always willing to listen, adapt, and improve to ensure our customers have the best experience.
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MERCHANDISE RETURNS: Permission must be obtained before any merchandise can be returned for any reason. Contact Jessica Culley ext. 110 to obtain a Returned Goods Authorization (RGA) number. The RGA number and a copy of your original invoice must be included in your return package for credit to be issued. Credit will be issued based on inspection of the condition of the returned merchandise. On dealer terminations, there will be a 25% restocking fee.
The customer assumes liability for freight when returning merchandise ordered in error. Returned merchandise must be shipped with all transportation charges prepaid. Merchandise returned C.O.D. will be refused. We will issue call tags for defective merchandise or merchandise sent in error.
Will there be a restocking charge?
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RESTOCKING FEES: The customer has 15 days from the day of receipt to return merchandise for complete refund or credit. After this time, a restocking fee is applied.
After 15 days – 10% restocking fee
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After 30 days – 15% restocking fee
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After 60 days – 50% restocking fee
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No returns after 90 days